Frequently asked
questions.

For moves totaling $500 or less, we require a cash payment. Any moves exceeding $500 bill, require a $500 cash payment and the balance can be paid in cash or credit/debit card (transaction fee may apply). We do accept all major credit/debit cards, Visa, MasterCard, American Express, and Discover. We do apologize, checks are not accepted. Payment must be made in full after the move is completed. You will be required to pay 110% of the estimate when the move is completed and any difference exceeding the 110% needs to be paid within 30 days of move.

As a courtesy, we do advise our customers to cancel at least a week in advance. Please note that the deposit is not refundable.

We do require a deposit when making a reservation. The deposit is non-refundable and can only be applied toward your final bill. Please note that changes to the reservation would not affect your deposit, unless changes are being made within 3 days of your reservation. If the changes are to the reservation’s date/time, for which we no longer have any availability, the deposit cannot be refunded.

Our rates are different weekends, holidays, and last 2-7 days of the month, depending on which month. Please contact our office for an exact rate. Our holidays stated on our tariffs are:
New Year’s Day, January 1st
Memorial Day last Monday in May
Independence Day, July 4th
Labor Day, 1st Monday in September
Thanksgiving Day 4th Thursday in November
Christmas Day, December 25th.

The travel fee covers our movers’ travel time from our office to your pick up location and from your drop off location back to our office. In addition, it covers miscellanea fees related to the truck such as the fuel expanse, mileage, tolls, insurance, and taxes.

All of our moves require 2 hours minimum labor time. Therefore, if the move is done within 2 hours or less, you would be charged for 2 hours of labor. On holidays, we require 4 hours minimum labor time. For local moves, any additional hour are at the standard hourly rate, prorated at 15 minutes increments.

The labor time starts when our movers arrive at the pick up location and finishes when the movers are done with the move at the drop off location. Please note, we do not start the labor time when we begin our work, since it is common to have parking or elevator restrictions that prevent us from starting our work; this is considered “wait time” and it is charged with the same rate as the labor time. Driving between the pick up and drop off is considered labor time.

OPTION 1 – LIMITED LIABILITY: (This is not a policy of insurance)
As a licensed moving company within the State of Illinois, we provide limited liability coverage at no extra charge.For local moves in the state of Illinois, the maximum liability of the carrier is limited to $0.30 per pound per article, in the event of damage or loss. This coverage reflects no additional cost to the customer. If this option is selected, the shipper (customer) signing the contract must state (in his or her own handwriting) either a declaration of the actual value of the shipment (explained below as Option 2, Declared Value Protection) or the words “30 cents per pound per article.” Otherwise, the shipment will be deemed released to a maximum value equal to $2.00 times the weight of the shipment in pounds.Example: If an item weighing 20 lbs. was lost or damaged, the carrier would be liable to the customer for $6.00,
(20 lbs. x $.30 = $6.00).OPTION 2 – DECLARED VALUE PROTECTION: (This is not a policy of insurance)
This coverage option is not from an insurance company. It covers damage to the shipper’s goods only if the damage was caused as a direct result of mover’s negligence. The decision to repair or settle is based on whichever is more cost effective. If the item cannot be repaired, H2H Movers Inc will reimburse for the depreciated value of the article (not full replacement value).The charge for this option is $15 per $1,000 declared value. We charge a minimum of $45 for each move ($3000 declared value). If this option is selected, the client estimates the actual value (depreciated value) of the shipment and states this value on the contract.Important Information
While it is convenient to purchase a minimum amount of coverage, the stipulations of Option 2 require our customers to choose an amount of coverage that will accurately reflect the value of the belongings being transported by H2H Movers Inc. Please do not underestimate the value of your goods. This may reduce the mover’s liability proportionately.Rates for Declared Value Protection
$15 per $1,000 declared value

OPTION 3 – FULL REPLACEMENT PROTECTION: (This is a policy of insurance)
If your items have a high value, additional coverage is available through several sources. We routinely recommend using MOVINGINSURANCE.COM. Policies should be purchased at least 72 hours prior to your move.

Yes, we are licensed and insured company. If your building requires an insurance certificate, please provide us with:
➢ Your First and Last name
➢ Address and Unit number of the building that requires the certificate
➢ Management company name and address
➢ Person of contact’s name, phone number and extension, and their email address.
Once we have received the information, we will contact our insurance agent and submit the certificate of insurance to your management company.

In order to assure the most efficient and effective move, we like our customers to provide us with the most accurate information about their move. Once the information is provide, we alter some of the information if it is within a timely manner. The most important information is:
➢ First and last name
➢ Best contact phone number
➢ Email address for confirmation
➢ Addresses of all pick up, additional stops, and drop off locations
➢ Flights of stairs at each location. If the building has an elevator, please provide us with the time it is reserved.
➢ A complete list of items to be moved, including a count of boxes, begs, suitcases and/or bins.
➢ If any additional services are required such as packing/unpacking, disassembling/assembling, and furniture rearrangement.
➢ If parking permit is needed in front or behind the building in order to park the truck.